About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?What you'll do:Measure and optimize Klook activity content to enhance usability while creating the best customer experience by exploring several approaches to solving customer problemsWorks hand-in-hand with stakeholders and product owners to strategize and develop customer-friendly booking processesAnalyze to compare the pros and cons of competitors to provide insightful recommendations Audit and proofread the activity content page regularly to ensure that it aligns with Klook standards in terms of quality and accuracyCoordinate with internal and external teams to standardize and optimize activity content guidelines to facilitate the smooth roll-outAnalyze data to identify potential causes of problems and raise solutions accordinglyDevelop new ideas for quality audit workflow and strategy to improve activity content qualityComplete ad-hoc tasks and projects as assignedWhat you'll need: Bachelor's degree or above. Fresh graduates are welcome to apply Customer-focused, and always seeking what is best for the customerAble to handle routine work with a positive attitude and maintain consistent performance over timeContent creation and data entry experience are a plusFluent in spoken and written English. Fluent Chinese is a plusKeen attention to detail in completing tasks accurately and thoroughlyProactive, efficient, quick to learn, and has a strong work ethicGlobally minded and comfortable working with people from different cultural backgrounds in a fast-paced environment
