Product Operations Lead, Innovation

Key Job Scope of the role:  Equipment Testing & Procurement Identify equipment needs based on business requirements and growth projections. Conduct thorough testing of hardware equipment and document findings to be presented to management for buy-in and approval. Source, evaluate, and negotiate contracts with vendors and suppliers for machinery, equipment, and small wares. Coordinate equipment purchases, deliveries, and installations across multiple locations. Maintenance and Repair Oversee preventive maintenance programs for all machinery and equipment to ensure optimal performance and longevity. Oversee routine maintenance tasks, inspections, and repairs, coordinating with internal maintenance teams or external service providers as needed. Troubleshoot equipment issues and implement corrective actions to minimize downtime and disruptions to operations. Quality Assurance and Compliance Ensure that all equipment and small wares meet regulatory requirements, industry standards, and company policies for safety, sanitation, and quality. Conduct regular inspections and audits to identify and address any compliance issues or risks. Training & Support Provide training and support to Operations Team on proper equipment usage, maintenance procedures, and safety protocol. Develop training materials, manuals, and resources to support ongoing learning and development. Requirements of the role:  Bachelor's degree in engineering, Operations Management, or related field required 3-5 years of experience in equipment management, maintenance, or related roles, preferably in the food service or hospitality industry. Strong technical knowledge of heavy machinery, equipment, and small wares used in coffee-chain operations. Proven track record of implementing preventive maintenance programs and optimizing equipment performance. Excellent project management skills, with the ability to manage multiple projects simultaneously and prioritize effectively. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners..