Job Description Description About usWe pride ourselves as the best and largest vertically integrated, omni-channel women’s fashion brand in the region. Founded in 2010, we’ve grown to 150 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.The teamThe Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.If you’re looking for a dynamic, no corporate-BS environment to learn, grow, we could be the perfect fit for you!The roleYou will be at the front line of the product team: Supporting our stakeholders with day to day operations tightly coupled with our products. You will be responsible for providing world-class remote support to resolve technical issues that come your way, working closely directly with our internal stakeholders, vendors and engineers and will have the opportunity to understand the ecommerce and retail business immensely. Reporting to Head of Product. You should have/ be Good grasp of the Love, Bonito brand, unique proposition and keen understanding of our customerA knack for problem solving with an ability to think ‘out of the box’ A genuine curiosity to know how things work and how to make them betterGood judgment and keen attention to detailsSolid project management skillsSolid relationship management skills; able to build strong relationships and trust with stakeholdersSolid communication skills and able to communicate technological jargon to functional teams Passion for using data to understand urgency of issues that comes your way Main responsibilities Immerse and familiarise oneself with the ins and outs of our various product and system tools and processes Be on the frontline for product team, assist in managing, and maintaining the performance and stability of our productsProvide stakeholders with technical support for day to day operations tightly coupled with our products, working closely with our vendors and engineersPrioritise, route, resolve and schedule all incoming internal technology support incidents and requestMeasure and assess the complexity of request/issueInvestigate and provide short and long term solutions for issuesEscalate requests/issues to product managers when necessary, collaborative partnership Provide stakeholders with regular updates of resolution progress Requirements 2-3 years of working experience as tech or product support preferredWorked in agile environment preferred Good to have: HTML, basic SQL knowledgeExperience with supporting users remotely in a fast paced environmentExperience supporting SaaS applications, SAP B1 and POSSharp analytical, critical thinking and problem-solving skills Strong domain experience especially in e-commerce and retail Benefits Flexible work arrangementsA dynamic, no corporate-BS environment to learn, grow, and really make an impact
