We are hiring for- _Production Support Lead_*- Experience: 5+ years_Locations**:Kuala Lumpur, Malaysia****Qualifications & Skills**:Should have at least 5-8 years of experience in _leading support team _Knowledge Change / Incident management processGood knowledge on banking business Managing and motivating the team Stakeholders management**Primary**:J2EE & HibernateLinux Scripting/ SQL (DB2,Post gres, Oracle) IBM WebSphere / JBOSS configurationsHTML 5, CSS 3, React JS or Ember JS Bitbucket / SVN**Secondary**:Restful API & Kong GatewayMaven / Jenkins / Sonarqube / Rundeck / Ansible**Role Responsibilities**:**Strategy**- Work closely with business stake holders to ensure that customer complaints resolved which related to system gaps- Support Disaster Recovery exercises (DR)- Gather and process relevant information at point of production incident and perform quick assessment of the impact and recovery process- Communicate on incidents and provide regular update to higher management, stakeholder and users until incident closure- Preparing PIR Reports for project changes (Post Implementation Reports which aresuccessful and failures)- Suggest improvements by providing technical specifications for system / process enhancement and implantation to production- System health check monitoring and regular monitoring of transactions**Processes**- Handling daily BAU incidents and work with banking users for resolving customer complaints which related to system queries- Work on rotational shifts. Batch support - Night shift 5 days in month (11 P.M - 8 A.M),- Evening support 5 days in month (2 P.M - 11 P.M) and rest of the days in general shift 9 AM - 6 P.M and weekend support 2 days in month- Handle weekly stake holders meeting for Incident trend analysis/ change reviews- Prepare fixes if any System improvement gaps identified and end to end support till production implementation- Batch pre activities and monitoring- Preparing Automation tools/ configuration for monitoring**Regulatory & Business Conduct**- Display exemplary conduct and live by the Group's Values and Code of Conduct.- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.- Lead the (country/ business unit/ function/XXX (team) to achieve the outcomes set out in the Bank's Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) *- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.**Job Types**: Full-time, Permanent**Salary**: RM50,000.00 per yearSchedule:- Rotational shift**Experience**:- leading support: 5 years (preferred)- J2EE & Hibernate: 2 years (preferred)- Linux Scripting/ SQL: 2 years (preferred)**Speak with the employer**+91 +91 7305403971
