Program Executive (Customer Service Backend Support)

**Responsibilities**- Play an integral role in communicating the needs and enquiries about the repair progress between customers and internal operation team.- Manage customer Order / Delivery and liaise with production / planner /Logistic on customer delivery schedule.- To monitor & maintain On-Time Delivery to increase Customer Satisfaction.- Attend to customer inquiries, defects feedback and solve customer's doubt and provide advice on repair services and updates- Handle escalations professionally with vendors and customers- Produce timely/details service reports and document processes- Cooperate with technical team and share information across the organization**Requirements**:- Diploma /Degree in any discipline- Min 2 year in related field (Customer Services / Electronics Manufacturing Industry )are preferred- Possesses a sense of urgency, passion and drive to deliver results.- Demonstrated ability to work independently, prioritize tasks, and meet deadlines.- Strong interpersonal and networking skills to build and maintain relationships with clients and industry professionals.- Demonstrated competency in managing multiple projects, setting priorities, meeting tight and conflicting deadlines, working independently and collaboratively, and communicating effectively.- Advanced skill set in Microsoft Office: Excel, Word and PowerPoint.**Salary**: RM3,500.00 - RM4,500.00 per monthSchedule:- Day shift- Monday to Friday**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)