**Responsibilities**:**About TabSquare**:TabSquare is bringing together the power of digital technology, fintech and artificial intelligence to completely transform the way customers dine at a restaurant. With a completely personalized dining, super seamless and convenient experience for the customers while significantly improving the operational efficiency and profitability for the restaurant owner, TabSquare has completely changed the way customers and restaurants interact with each other when dining out at restaurants. Serving over 50 million diners a year, TabSquare is a Market Leader in the in-restaurant technology space, with operations in Singapore, Malaysia, Philippines, Indonesia, Australia and NewZealand.TabSquare portfolio of customers boasts of some of the top Restaurant brands in the region including Pizza Hut, Burger King, KFC, Jollibee, Coffee Club, Coffee Bean & Tea Leaf, Sushi Tei, Paradise Food Group, Old Town White Coffee, Richeese Factory and many more reputable brands.Exactly the way Foodpanda, Grab, Swiggy or Gofood revolutionized the online delivery business for restaurants, TabSquare is bringing the same technology revolution in the offline dine-in restaurant business, Dine-in business not only is at least 10x larger than the online delivery business but with Covid lockdowns and restrictions ending, will be the next hot space in the restaurant tech industry! Come join us for the ride!**Responsibilities**:- Specifically, responsible for Database and System installation, training and project management for the TabSquare products & associated interfaces.- Perform on-site evaluation of client premises for pre-implementation.- Manage project timelines, installation and configuration of the TabSquare product suite- Track and resolve issues and escalate issues when required- Be familiar with and adhere to the latest training and installation standards and procedures- Work with internal support and product teams to ensure service level requirements are exceeded- Be able to analyze the reasons behind problems / bugs during testing- Work with customers to ensure that contractual service expectations are exceeded- Provide pre-sales support to the local sales team- Perform other duties as requested or as deemed appropriate- Provide operational support and ongoing maintenance and enhancement after implementation, including troubleshooting of production issues.- Ad-hoc duties assigned by management**Requirements**:- Experience in Technical Support, mainly L1 support; experience in L2 support will be beneficial- Strong analytical, people management and project management skills- Working knowledge of Incident, Problem and Change Management disciplines (desired)- Be curious to learn new things and self-motivated to always catch up on state-of-the-art web technologies- Fluent in English (oral and written communication)- Self-motivated and excellent customer handling skills Ability to work independently under pressure to meet service levels agreement.**What We Offer**:- Hyper growth company in a one of the hottest areas of F&B Tech, with unique exposure to driving Fintech and Artificial Intelligence in a vertical- Chance to work with bright minds from across cultures and countries- Opportunity to strengthen regional experience working across multiple markets in the region and internationally.- Fast paced and dynamic work environment with an opportunity to grow rapidly- A culture that promotes empowerment, autonomy, and new ideas, enabling employees to deliver the best work of their careers.Benefits
