Job Description Project Manager (Business Analyst) – Solutions & Services ManagementDigitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.Our Solutions & Services Management team enables and executes great work in the smartest way possible, designing and managing the delivery of services with great efficiency to align with multiple stakeholders & their business goals. We are passionate about transforming ideas into results as we constantly negotiate, organize, and understand the ever-changing landscape of digital marketing and technology.To help with this, we're looking for an outstanding Project Manager (Business Analyst) – someone who is a passionate communicator and facilitator, attuned and able to translate requirements into solutions from multiple stakeholders, business units and functions. You'll be in a critical role to drive the creative process and synergize emerging technologies to produce world-class interactive experiences for our clients. You'll help create dynamic digital experiences and integrated campaigns for Fortune 500 clients.Our project work includes experience design and development, digital and social media campaigns, digital partnership activations and promotions, eCommerce and CMS implementations, CRM programs and branded content. As a Project Manager (Business Analyst), you will help develop and execute the plans that allow our teams to create exciting work and endeavor to make the work better. To succeed, you will need to be a creative advocate, have a passion for technology, maintain a deep solutions & services management toolkit, and exercise excellent communication skills.Sound like you? Read on.What you'll do: As aProject Manager (Business Analyst), you'll be responsible for all aspects of cross-disciplinary execution and data management. You'll work with and manage technology platforms & vendors, and collaborate with internal and external teams to maximize efficiencies within the service delivery programs. Day-to-day, your role includes:Forward-thinking and resourceful in scoping, defining & prioritizing critical business needs & requirements, and able to work fluidly with abstract and granular level of details.Preparing detailed specifications, building use cases & scenarios, consolidating and upkeeping good documentation.Manage technology platforms & vendors, and collaborate with internal and external teams to maximize efficiencies within the services delivery.Leading the development and growth of alliances with technology vendor partners.Working with cross-capability teams to bring operational view to consultative projects.Participate in new business RFI or RFP requests when necessary.Contribute to proper training and onboarding processes for new team members.Contribute to thought leadership / intellectual capital through creation of case studies, vendor partner experience, program optimization, etc.Experienced in gathering requirements and building bespoke product and enterprise solutions.QualificationsWe're looking for strong, impactful work experience, which typically includes:· A four-year degree and 3 to 5 years of experience in a direct marketing or software development environment with service delivery responsibility (preferably at a marketing agency).· Knowledge of cross channel execution (email, SMS, direct mail) and best practices including data security requirements, CAN SPAM compliance, etc.· Knowledge of the email marketing landscape, including Email Service Providers, Marketing Clouds, Marketing Automation platforms, and niche solutions providers.· Familiarity with CRM, direct marketing channels and marketing automation solutions.· Strong ability to instruct, coordinate and manage vendors in fast-paced, detail-oriented environment.· Demonstrated aptitude and interest in process management to create workflow and campaign execution efficiencies.· Detail oriented, organized, and a master multi-tasker.· Strong written and communication skills – you're articulate and poised.· Excellent project management skills – you keep pace in a fast-moving environment.· Ability to work independently and with large cross departmental teams.Good to Have:· Experience working with AEM, SFMC· UX/UI framework experience
