Quality Analyst

Conduct root cause and other data analysis- Participate as project team member in problem prevention and continuous improvement projects.- Identify improvement opportunities within the eCommerce environment.- Act as liaison with MOD managers and Team Leads to ensure consistent quality measurements throughout the operation.- Conduct QA evaluations per client requirements and provides QA progress reports to Team Leads.- Act as escalation point of contact for process questions, issues, and resolution**Requirements**:- Degree in any discipline- Min 1 year QA experience- Customer Service Background**Job Types**: Full-time, Permanent**Salary**: RM4,500.00 - RM6,000.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Performance bonus- Yearly bonusAbility to commute/relocate:- George Town: Reliably commute or planning to relocate before starting work (required)