Quality Analyst (Mandarin Speaker)

HelloGreetings from Softenger Sdn Bhd.we are looking for"Quality Analyst"JOB TITLE:Position : Quality AnalystWORK LOCATION: Penang**Job Type**: Permanent**Responsibilities**:- Design effective training programs.- Prepare training materials.- Conduct training and refreshers.- Support and mentor new employees.- Conduct evaluations to identify areas of improvement.- Monitor, analyse & audit trainees' performance and call out any unusual trends.- Identify training needs by working with operations team and QA.**Requirements**:- At least 2 years customer service experience with minimum 2 years training experience.- Language proficiency in MANDARIN and English is mandatory.- Proven experience as corporate trainer.- Understanding of effective teaching methodologies and tools.- Willingness to keep abreast of new techniques in corporate training.- Proficient in MS Office (Advanced skills in Excel and Powerpoint); e-learning software will be anasset.- Minimum bi-lingual proficiency, tri-lingual and above is preferred.- Phenomenal communication, presentation, and public speaking skills.- Organizational and time management abilities.- Critical thinking, analytical and decision-making abilities.- Applicants must be willing to work in Bayan Lepas, PenangIf interested, kindly attach updated Resume & please fill up below requested details:Nationality:Current location:Prefered Location:DOBHighest Education:Total Experience:Relevant Experience:Current Salary:Expected salary:Notice Period:Single/Married:Willing to relocate:Thanks & RegardsSelvi**Job Types**: Full-time, Permanent**Salary**: RM3,000.00 - RM7,000.00 per monthSchedule:- Rotational shiftAbility to Commute:- Penang Hill (required)Ability to Relocate:- Penang Hill: Relocate before starting work (required)