Quality Assurance Analyst

Overview Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you! Qualifications Main Requirements:Bachelor's degree or equivalent diploma in any disciplineCandidate must be able to work on rotational shift.Minimum 1 years' experienceas QA in call centerMust be proficiency in English & Mandarin in terms of written, reading and speakingAble to start work immediately is preferred. Responsibilities Key Responsibilities:Conduct root cause and other data analysisConduct QA evaluations per client requirements and provides QA progress reports to team leadAct as escalation point of contact for process questions, issues and resolutionAct as Subject Matter Expert (SME) for QA evaluationsParticipate as project team member in problem prevention and continuous improvement projects