Quality Assurance Analyst - Native Japanese

**Role**:Analytics Manager**Timings**:Rotational Shifts (Permanent)**Industry**:Internet / Ecommerce**Work Mode**:Work from office**Functional Area**:Analytics & Business IntelligenceKey Skills: Busines Analysis people Management Presentation Skills Japenese Proficient in the Mandarin language Graduate freshers- Details: Native JapaneseBasic salary: RM9,000 - RM14,000Location: LV, Georgetown PenangShift: 24/7 RotationalDOJ: March 2024HC Required : 4HC (Japanese)Requirement:Native JapaneseSpecific Experience : Preferred QA experience and travel experience.Education: Above Diploma + working experience more than 3 years. Bachelor's degree fresh graduate is applicable.English Assessment : B2- ________________________________Mandarin SpeakerLanguage: Mandarin and English- b. Specialization: Customer Service background- c. Target Onboarding Date: ASAP- d. Salary Range: 5,500 - 6,500- e. Location: Georgetown, Penang- f. Type: Full-time- g. Shift: possible 24/7- Requirements.- Degree in discipline or equivalent diploma- Minimum 1 year of Quality Analyst experience.- Fast learner who requires mínimal supervision.- Experience in preparing and presenting written project status reports and executive briefings.- Phenomenal communication, presentation, and public speaking skills.- Organizational and time management abilities.- Critical thinking, analytical and decision-making abilities.- People management.**A bold text example**- Responsibilities.- Construct searches and reports designed for automated analysis and topic identification in recordedconversations from a contact center environment.- Make recommendations and define strategies that solve critical business problems, through bothestablished industry best practices and creative innovations.- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specifiedproject objectives.- Package, deliver, and at times present key findings and briefings.- Conduct evaluations to identify areas of improvement.- Monitor, analyze & audit trainees' performance and call out any unusual trends.- Identify training needs by working with operations team and QA.