Quality Assurance Executive

**Role Summary**:**Key Responsibilities**:- Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.- Implement and maintain Quality Assurance processes and protocols.- Evaluate the performance of Call Center and Customer Service representatives based on established criteria.- Provide constructive feedback to enhance performance.- Utilize basic Excel analysis skills to review and analyze performance data.- Prepare reports on Quality Assurance findings and performance metrics.- Communicate effectively with different stakeholders, including Call Center representatives and management.- Provide training and support to improve performance.- Identify areas for improvement in Call Center and Customer Service processes.- Collaborate with relevant teams to implement process enhancements.- Maintain accurate records of Quality Assurance evaluations and performance data.- Ensure compliance with documentation standards.**Requirements**:- Proven experience dealing with Call Center and Customer Service Performance Evaluation.- Previous experience in Quality Assurance is highly preferred.- Proficiency in basic Excel analysis for data review and reporting.- Ability to communicate effectively with stakeholders.- Proficiency in **Mandarin or Thai languages **is highly preferred.- Detail-oriented approach to ensure accuracy in evaluations and documentation.**Benefits**:- Competitive basic salary + 13 Months Salary- Housing Loan/Rental & Transportation Subsidies (RM500 + RM250)- Attractive half-year performance bonus- Comprehensive health, dental, and vision insurance.- Opportunities for professional development in the rapidly evolving industry.**How to Apply**:**Salary**: RM3,000.00 - RM4,500.00 per month**Benefits**:- Additional leave- Dental insurance- Gym membership- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional development- Vision insurance- Work from homeSchedule:- Monday to FridaySupplemental pay types:- Performance bonus- Yearly bonusApplication Question(s):- What is your expected salary?- How long is your notice period?**Language**:- Mandarin (required)