Quality Assurance Executive (Kl)

Role Summary:Key responsibilities:- Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards.- Implement and maintain Quality Assurance processes and protocols.- Evaluate the performance of Call Center and Customer Service representatives based on established criteria.- Provide contractive feedback to enhance performance.- Utilize basic Excel Analysis skills to review and analyze performance data.- Prepare reports on Quality Assurance findings and performance metrics.- Communicate effectively with different stakeholders, including Call Center representatives and management.- Provide training and support to improve performance.- Identify areas for improvement in Call Center and Customer Service processes.- Collaborate with relevant teams to implement process enhancements.- Maintain accurate record of Quality Assurance evaluations and performance data.- Ensure compliance with documentation standards.**Requirements**:- Proven experience dealing with Call Center and Customer Service Performance Evaluation.- Previous experience in Quality Assurance in highly preferred.- Proficiency in basic Excel analysis for data review and reporting.- Ability to communicate with stakeholders.- Proficiency in Mandarin and Thai languages is highly preferred.- Detailed-oriented approach to ensure accuracy in evaluations and documentations.- Mandarin & Thai languages (customers are mainly speaking in Mandarin, English, and Thai). English is compulsory. Mandarin and Thai will be highly preferred.**Benefits**:- Competitive basic salary + 13 months salary- Housing loan/rental & transportation subsidies (RM500+RM250)- Attractive half-year performance bonus- Comprehensive health, dental and vision insurance- Opportunities for professional personal development in the rapidly evolving industry*Working Location: Sunway Velo**Salary**: RM3,000.00 - RM4,500.00 per month**Benefits**:- Dental insurance- Health insurance- Vision insuranceSchedule:- Monday to Friday**Experience**:- Call Center and Customer Service: 1 year (preferred)- Quality Assurance: 1 year (preferred)**Language**:- Mandarin (preferred)