Quality Assurance Supervisor

**Role**:Team Leader-QA/QC**Timings**:Flexible (Permanent)**Industry**:Internet / Ecommerce**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:VoiceKey Skills: Customer Service Quality assurance Must be fluent in speaking both Mandarin and English- Quality Assurance Supervisora. Language: Mandarin and Englishb. Specialization: Customer Service backgroundc. Target Onboarding Date: ASAPd. Salary Range: 5,500 - 7,000e. Location: Georgetown, Penangf. Type: Full-timeg. Shift: possible 24/7- Requirements.- Degree in any discipline- 3 years customer service experience with minimum 2 years training experience- Minimum 1 year of Quality Analyst experience.- Fast learner who requires mínimal supervision.- Minimum bi-lingual proficiency, tri-lingual and above is preferred.- Experience in preparing and presenting written project status reports and executive briefings.- Phenomenal communication, presentation, and public speaking skills- Organizational and time management abilities- Critical thinking, analytical and decision making abilities.- People management- Responsibilities.- Construct searches and reports designed for automated analysis and topic identification in recordedconversations from a contact centre environment.- Make recommendations and define strategies that solve critical business problems, through bothestablished industry best practices and creative innovations.- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specifiedproject objectives.- Package, deliver, and at times present key findings and briefings.- Conduct random evaluations to identify areas of improvement as necessary.- Conduct regular spot checks of the QAs' audits and work on their development accordingly.- Identify training needs by working with operations team and QA.- Possibly lead business reviews from a Quality perspective