Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as Quality Management & ITSM Specialist, you will ensure compliance of all IT services with the legal framework in their respective set of responsibility in the area of regulatory requirements.Your tasks and responsibilities:You are responsible to advise internal customers in the area of IT Quality Management with a focus on ITSM (IT service management) regarding processes, automation, and quality topics.You are responsible to evaluate quality-specific new requirements and their impact on the existing processes/landscape; design and execute necessary changes.You are responsible to act as the counterpart for all incoming audits.You are responsible to maintain up-to-date knowledge of regulatory requirements (e.g., RIC, ICFR(Internal control over financial reporting), ISO(International Organization for standardization), and other standards).You are responsible to serve as the point of escalation, review, and approval for key issues and decisions in IT Regulations and Management.You are responsible to schedule risk and compliance audits, review the outcomes audit process, direct compliance issues to appropriate resources for investigation and resolution.You are responsible to provide guidance on Risk Management.You are responsible to drive IT Assurance (Audits & Remediation - ICFR / RIC, etc.).You are responsible to evaluate and support change requests and optimization for ITSM topics.You will be the first point of contact for internal customers for the topic of IT Quality Management within the Asia Pacific region.You are responsible to monitor ITSM processes within AP and take actions based on them as part of your tasks.You are responsible to work with national and international teams.To find out more about the specific business, have a look at Your qualifications and experience:You have a degree in business informatics, computer science, business administration, or a comparable subject of study and can demonstrate knowledge acquired in practice.You have already gained knowledge or certificates for quality requirements and business processes in the field of IT, such as ISO 9001, and maybe even in ISO 13485 and ITIL(IT Infrastructure library).You have good knowledge of project management and the use of MS Office products.You are proficient in moderation and presentation techniques.You have experience in process consulting, process design, analysis, and requirements.You have worked in an IT environment before and are familiar with IT Quality/Service Management topics, such as Incident, Problem, Project, or Application Management.Your profile is characterized by your customer orientation, analytical skills, quality orientation, as well as communication and teamwork skills.Your attributes and skills:You know IT Service Management ProcessesYou are good at English skills both in verbal and writing.You are good at Chinese and/or Japanese skills in verbal.You have knowledge on how to create Dashboards, use them and their data for improvements.You will motivate other people and drive organizational change towards standardization and automation.Our global team: We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture:We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click to get started. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
