**KEY RESPONSIBILITIES**- **Guest Reception**:- Greet guests upon arrival with a friendly and welcoming demeanor.- Provide information about the homestay facilities, amenities, and local attractions.- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.- Handle guest inquiries, requests, and complaints in a professional and timely manner.- **Reservation Management**:- Manage room reservations, including bookings, cancellations, and modifications.- Ensure accuracy of reservation records and payment transactions.- Coordinate with housekeeping staff to ensure rooms are prepared for guest arrivals.- **Administrative Support**:- Handle cash transactions, including collecting payments and issuing receipts.- Maintain cleanliness and organization at the reception area.- **Safety and Security**:- Monitor the premises to ensure the safety and security of guests and property.- Follow established procedures for handling emergencies and incidents.- **Customer Service**:- Provide exceptional customer service to enhance the overall guest experience.- Anticipate and fulfill guest needs to ensure their comfort and satisfaction.- Assist guests with luggage and other requests as needed.- **Promotion and Marketing**:- Promote homestay services and amenities to guests, encouraging repeat visits and referrals.- Collect feedback from guests to identify areas for improvement and implement enhancements.**REQUIREMENTS**- **Education**: High school diploma or equivalent.- **Experience**: Previous experience in hospitality, customer service, or a related field is preferred but not required.- **Language Skills**: Proficiency in English and Malay languages is essential. Knowledge of other languages is a plus.- **Communication Skills**: Excellent verbal and written communication skills.- **Interpersonal Skills**: Friendly, outgoing, and able to interact comfortably with guests from diverse backgrounds.- **Flexibility**: Ability to work on a flexible schedule, including weekends, evenings, and holidays.- **Attention to Detail**: Strong attention to detail and accuracy in handling reservations and guest information.- **Team Player**: Ability to work effectively as part of a team and collaborate with other staff members.**Job Types**: Full-time, Permanent, Fresh graduate**Salary**: RM2,000.00 - RM2,500.00 per month**Benefits**:- Free parking- Opportunities for promotion- Professional developmentSchedule:- Rotational shift**Education**:- STM/STPM (required)**Experience**:- Receptionist: 1 year (required)
