Job Description Come join the AGS family, on this chic and very well-known luxury/high-end retail brand right here in KL, Malaysia! Recruitment Process Delivery Provide key support to Recruitment Specialists and the wider recruitment team in completing designated recruitment activities within agreed timeframes Drafting and printing of offer letters and ensure all timely processing adhere to turnaround times. Ensuring accuracy on offer letter drafts, realistic start dates and all required clauses are correctly input Conducting relevant checks in the ATS to ensure data integrity and escalating to relevant parties for missing information. Ensure accurate and up-to-date information is recorded on the database candidate profile and the candidate has been moved through appropriate workflow activity stages Supporting 'high touch' interview scheduling for the Recruitment Specialist. Support the Admin team lead by delivering administrative duties and ad-hoc tasks (invoicing/ reporting/ training) Adhere to the recruitment process as designed, ensuring appropriate approvals at relevant stages and ensuring the up-to-date documentation of the recruitment processes Identify opportunities for, or contribute to, developing continuous improvement and innovation in the recruitment delivery process. Ensure all administrative process questions requests are responded to promptly/agreed timeframes Working closely with recruiters to understand their issues and assist in resolving problems as a team Proactively identify where support may be needed and act accordingly. Reporting to the Team Lead, you will assist in driving high-quality candidate care and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. Your duties may include, but are not limited to: Providing support to the talent acquisition team in Malaysia and supporting other markets if needed by the business by completing designated activities within agreed timeframes. Ensuring job requisitions are compliant with client and government standards. Posting job requisitions as per agreed sourcing methodology across internal and external systems. Developing and coordinating timely interview schedules for candidates and managing any schedule changes accordingly. Creating offer letters using the client's HR systems and obtaining the necessary approvals. Ensuring all information is accurate and all supporting documentation is provided. Maintaining consistent communication with candidates throughout the onboarding process, to manage requirements and expectations. Initiating and monitoring onboarding activities as per client process. Maintaining audit-ready offer and onboarding materials, resolving issues and escalating as needed. Qualifications Requirements Previous administrative experience Mandarin fluence (business level), to be able to support other markets in Asia Experience in customer service or other relevant customer-facing role. Comfortable working with Microsoft Office – Outlook (or other calendar management systems). Previous recruitment or onboarding administrative experience e.g. generating employment offers. Strong written and verbal skills. Proven ability to perform under pressure and tight deadlines. Degree level education or equivalent preferred. Experience Prior experience in a fast-paced, client-facing administration function ideally within the staffing/recruitment industry or within a global organization Experience in or knowledge of specific financial services sector a plus Successful experience managing multiple tasks, and stakeholders at the same time Worked in a team environment that emphasized group contributions Must have excellent communication and interpersonal skills A sound understanding of in-house Recruitment best practice Ability to write client-oriented communications e.g. e-mails, interview arrangements Functional computer skills and software knowledge, as prior experience in using an ATS (Applicant Tracking System) such as Workday would be advantageous Proven ability to multi-task with high attention to detail Proven ability to perform under pressure and under tight deadlines. Additional Information As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what it's like to work at AGS by searching #LifeAtAGS on any social network.
