Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.The Cross Border Team is split into 3 main teams, Commercial, Logistics and Business Operations. This role lies within the Logistics Vertical in the Cross Border team, in particular looking after the Sea Freight/Trucking operations. The Cross Border Logistics team's objective is to build competitive logistics products and customized solutions to support various sales channels in winning deals and growing the business. As a local member of the Cross Border Logistics team, the incumbent will be working closely with Regional Senior Operations, Cross border (Sea) Team and with our Sea Freight and Trucking logistics team for the sales channels. Aside, the incumbent requires to manage communications with vendors SLAs of product under care to ensure the products adhere to committed Service level agreements and ongoing Operational recovery. This role exists with a main objective of bridging the gap between the regional team and the local operations, to ensure operational stability and scalability. The role is expected to work with various stakeholders, from local operations team, to both local and regional commercial teams in ensuring a balance between the commercial needs and operational constraints. ResponsibilitiesMonitor movement of ongoing shipments in each milestone/ siloDaily update of milestones from vendors in a timely manner on system, where availableSystems adoption for BAU lanesOversees overall operational performances of current solutions/productsManagement of L3 escalations, Ad-hoc ,or Exceptions Responsible for SLA adherence (vendors/team) Work with the Operations manager to support the implementation when onboarding new vendorsMaintain close relationships with local operations teams to ensure operational alignment and collaboratively enhance process efficiencyPrepare documentation for existing and existing lanes (receiving, recovery, BAU milestones)Track and monitor ageing shipments and push vendors for outboundMonitor vendor loss and damage ratesMain PIC for highlighting and resolving vendor loss/ damagesExecute Freight Scheduling and communicate with vendorsBe the subject matter expert for the export regulations and operationsPerform vendor invoice validation in accordance with XB's consumption data and vendor's updateEnsure that vendors compensation for losses/ damaged items are credited back to NVResponsible in providing operational requirements and input prior/during vendor onboarding and pilot processResponsible with monitoring vendor ops performances, key practices and and resolve daily operation issuesAble to bridge and streamline vendor practices against industry standards L3 escalations - liaison with management (internal and external)Main PIC for communication with vendors for BAU lanesEnsure Vendor execute on instructions (consolidation/ vendor receiving/ destination addresses)To understand and update Operation Manager on the market insight, changing of CN customs regulation & policyResponsible for collating and presenting weekly/monthly performances on SLA adherence/Compliance/Billing accuracy to stakeholders Responsible for deliverable monthly Sea Freight & Trucking performance deck at lane levelRequirements 1 - 2 years in logistics/cross border experienceBachelor's Degree in any related fieldDetail orientedExcellent communication skillsStrong analytical skillsWorking knowledge of Google Suite (Sheets, Slides and Docs)Self-starter attitude and able to work with minimal supervisionEnglish and Mandarin. Proficiency in any other ASEAN languages is a plus.
