Job Description PRIMARY RESPONSIBILITIES Take the leadership roles in driving the strategic growth of overall business at the assigned region / branch / territory, in terms of revenue and market shares including cross business market intelligent to enhance chances of securing wider range of services to existing and/or new customers. Lead region / branch in driving the growth – including local sales force - and execution in accordance to the business requirement, client standard operating procedures, industry standards, SGS standards or policy directives. Manages the sales personnel under the region / branch. SPECIFIC RESPONSIBILITIES Take the leadership roles in oversee the entire sales and business development of the region/branch in ensuring business growth according to the assigned targerts, across all the key business division of SGS. Ensure effective customer services of the business within the branch in meeting the customers' legitimate requirements and business needs with the technical support from the respective business unit. Prepare to support other branches operationally where possible. Take the lead to organize, educate and supervise all the sales personnel in embracing the new culture and spirit of ONE TEAM concept with the ultimate goal for region, branch and sites to work cross business for the benefit of the branch's growth. Developing in-depth knowledge of company offerings to identify profitable business opportunities. Manages local Sales team to enhance business growth and develop new inspection and testing requirement in collaboration with the business. Handles complaints and customer feedbacks. Presenting business or marketing opportunities to the Business Director to capture new business/new customers horizontally. Recommend policies, plans and procedures to redress adverse variances in activity and maximize revenue and profitability. Attend trade shows, industry associations, business related fairs to improve company's visibility. Develop dynamic business presentations and proposals for clients and internal communications. Inform potential clients about company's new products / services and price development details on regular basis. Building solid and sustainable relationship with past, existing and new customers to understand their needs in meeting the customers' requirements and explore new opportunities. Researching emerging trends and recommending new company offerings to satisfy customers' needs. Work closely with the respective Business Unit and the Tender & Contract Team in timely submission of proposals to customers. Set annual KPI to the team and conduct staff performance appraisals. Ensure that all Health, Safety and Environment (HSE) / Operational Integrity requirements are met e.g. ISO17020, ISO17025, ISO9001, ISO14000, ISO45000 etc. Ensure all members of staffs adhere and operate to the highest standards of ethics, in accordance with the SGS Code of Integrity and local HR policies. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management Qualifications PROFILE Degree in Business Administration, Marketing, Chemistry, Chemical Science or equivalent. Minimum 8 years related experience, with minimum 2 years supervisory / management experience in business development related activities. Knowledge in using computer/MS Office is a prerequisite and exposure to Financial / Procurement system (particularly in Oracle based system) is an added advantage. Good interpersonal skill and good track record in the company. Applicants must be based at the main branch office and willing to travel occasionally. Potential candidate with lesser experience can be considered to start your career as Sales Executive. REQUIRED SKILL Good command of English & Bahasa Malaysia both written and communication. Excellent analytical, problem-solving, and decision-making skills Great relationship builder and able to gain credibility quickly. Strategic thinker with strong critical thinking and problem solving skill. Effectively communicate the value proposition through proposals and presentations. Good team spirit with ability to work independently in meeting the tight deadlines. Possess teamwork and leadership qualities to lead the multi-sites project team & driving business initiatives. Ability to initiate improvement on the established business and challenge today's practices and bring the necessary support to your stakeholders. Additional Information Fluency in Mandarin languages other than English is a MUST. This role will have multiple dotted line internal and external reports as pojects dictate
