Remote Contact Center Associate

Job Description:

We are looking for a passionate and driven Remote Contact Center Associate to join our team at Digi.Com Berhad. As a part-time Associate Level position, you will be responsible for delivering exceptional customer service through various communication channels while working remotely from Malacca City, Melaka, MY.

Responsibilities:- Handle inbound and outbound calls, emails, and chat inquiries from customers- Provide accurate and efficient information to customers regarding products, services, and policies- Resolve customer issues and complaints in a timely and professional manner- Utilize persuasion and decision-making skills to upsell and cross-sell products or services- Maintain a high level of customer satisfaction and quality assurance- Collaborate with team members and other departments to ensure a seamless customer experience- Meet performance targets and objectives set by the company- Adhere to company policies and procedures at all times

Requirements:- 2 years of experience in a customer service role- Excellent communication skills, both verbal and written- Strong interpersonal skills to build relationships with customers and colleagues- Ability to work independently and remotely with minimal supervision- Proficient in using customer service software and technology- Passionate and driven to provide outstanding customer service- Effective decision-making skills and the ability to persuade customers- Detail-oriented with strong problem-solving abilities

Benefits:- Vision insurance- Parental leave- Paid Time Off (PTO)

Working Environment:As a Remote Contact Center Associate, you will have the opportunity to work in a supportive and collaborative environment. You will have the opportunity to build strong relationships with colleagues, clients, and partners while delivering exceptional customer service.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement:Digi.Com Berhad is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.