Remote Customer Support Assistant

Job Description:

As a Remote Customer Support Assistant at Kuala Lumpur Kepong Berhad, you will be responsible for providing exceptional customer service to our clients from a remote location. You will act as the first point of contact for any customer inquiries, feedback, or issues, and strive to ensure a positive experience for all customers.

Responsibilities:1. Responding to customer inquiries via email, phone, or chat in a timely and professional manner.2. Providing accurate information about products, services, and company policies.3. Resolving customer complaints and issues quickly and effectively.4. Escalating complex issues to the appropriate department for further assistance.5. Maintaining customer records and updating information as needed.6. Collaborating with team members to improve overall customer satisfaction.7. Following up with customers to ensure their needs are met and issues are resolved satisfactorily.

Requirements:1. 4 years of experience in customer service or a related field.2. Strong communication and interpersonal skills.3. Exceptional problem-solving abilities.4. Ability to work independently and remotely.5. Driven and reliable personality traits.6. Soft skills in innovation and planning. Benefits:- Gym membership- Joining bonus- Training and professional development opportunities

Working Environment:At Kuala Lumpur Kepong Berhad, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think outside the box, take initiative, and drive positive change within the company.

Equal Opportunity Statement:Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: ********

Join our team and be a part of a dynamic and innovative company that values customer satisfaction and employee growth. Apply now to make a difference in the lives of our customers and contribute to the success of Kuala Lumpur Kepong Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.