Job Description:
Hartalega Holdings Berhad is seeking a dedicated Remote Live Chat Assistant to join our team in Kuala Lumpur, Malaysia. As a Remote Live Chat Assistant, you will be responsible for providing exceptional customer service and support through live chat communication channels. This role is ideal for individuals who are resilient, passionate about customer satisfaction, and possess excellent adaptability and people management skills.
Responsibilities:- Respond promptly to customer inquiries via live chat, providing accurate and timely information- Resolve customer complaints and issues in a professional and efficient manner- Maintain a positive and empathetic attitude towards customers at all times- Work collaboratively with team members to ensure a seamless customer experience- Manage multiple chat conversations simultaneously while maintaining a high level of quality and accuracy- Utilize product knowledge to assist customers with inquiries and provide recommendations when necessary
Requirements:- Minimum of 2 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team- Demonstrated adaptability and flexibility in a fast-paced environment- Strong people management skills and the ability to handle difficult customer interactions with empathy and professionalism- Proficient in multitasking and managing time effectively
Benefits:- Parental leave- Disability insurance- Travel opportunities
Working Environment:At Hartalega Holdings Berhad, we prioritize quality in all aspects of our work, products, and services. As such, we are committed to providing a supportive and inclusive working environment where every team member is valued and respected.
Equal Opportunity Statement:Hartalega Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We welcome and encourage candidates from all backgrounds to apply for this position.
Deadline to Apply: May 24, 2024
If you meet the requirements and are interested in this exciting opportunity to join our team as a Remote Live Chat Assistant, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team at Hartalega Holdings Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
