Reporting Analyst

Job Description:1. Able to understand & analyze Customer Experience/Contact Centre Key metrics.2. Develop customized report & refine existing report for Operations team.3. Validate data with stakeholders before implementing new reporting framework.4. Provide daily, weekly & monthly reports as per operation's and client's requirements.5. Assist in operational insights development to provide opportunities for continuous improvement of our operations.6. Implement process to maintain data integrity & accuracy across entire reporting function.7. Identify & interpret trends based on operations performance report.8. Work closely with Project Stakeholders to enhance data driven decisions.9. Identify gaps and impact in Operations performance & support to drive improvements.10. Manage & deliver reporting/analytics request for various project.11. Cross-Support Real Time Analyst/Work Force Management team, where necessary.12. Any other ad-hoc task assigned to you from your respective supervisor.Requirement:1. Degree in any field.2. 2 years experience in related field.3. Analytical skills is required.3. Intermediate/Advance Microsoft Office skills.4. Experience in Tableau, Power BI, Salesforce Reporting/Dashboard will be added value.5. Demonstrate problem-solving skills with attention to detail.6. Communicate effectively in verbal and written formats, including presentation skills and professional writing skills.8. Able to work independently as well as in a team.9. Able to work under tight deadlines.