Reservations Agent

**What's the job?****Your day-to-day**- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques- Promote the Hotel's (and IHG generally) products and services- Maintain a high level of product and service knowledge about all IHG Hotels in your region- Develop and maintain a regular pattern of sales calls- Prepare and execute action plans which increase reservation sales and associated business- Accept wait list reservations- Process amendments to reservations such as extensions, early departures, etc- Manage "no show" reservations by investigation and recording of same- Record special billing arrangements for groups and conventions- Liaise with Sales & Marketing and Finance for all reservations requiring credit approval- Maintain knowledge of special rates/ offers/ promotions- Monitor reservation levels and inform Managers of current and future occupancy rates- Prepare reports as requested (eg to travel agents, business houses etc)- Prepare reservation sales reports**Requirements**:- Preferably with at least one year's experience in hotel Front Office or Reservations- Able to speak and write in English- Able to work shifts, week-ends and on Public Holidays- **Open to Malaysians only**:- **Applications must include updated resume with recent photo and details of expected salary.****Benefits**:- Free parking- Health insurance- Maternity leave- Meal provided- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Afternoon shift- Day shiftSupplemental pay types:- Commission pay