Retail Expert - Northern (Perak/Penang)

**Retail Expert**:**ACCOUNTABILITIES**- Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)- Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.- Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.- Resolve and update customers' enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers' issues.- Involve in special events or outside sales and servicing initiatives i.e. device launching as set by the management and execute departmental improvement initiatives at the outlet level.- Provide continuous and positive feedback to Retail Manager/ Retail Senior Manager on operations and other relevant matters for improvement purposes.- To maintain accuracy of transactions, inquiries and complaints to meet required KPIs thereby increasing customers' trust and satisfaction.- Execute departmental improvement initiatives at the outlet level and perform any other duties as directed by the superior.**JOB REQUIREMENT**- Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.- Relevant work experience of minimum two (2) years in Telco or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.- Obsessed with customers, passionate about sales, competitive spirit and understand people through interactive conversations.- Tech-savvy and computer literate.- Excellent communication, written and interpersonal skills. Strong verbal & written English. Mandarin-speaking is an added advantage- Personal traits: Positive, Passionate, Collaborative, Creative, A Self Starter, Ability to perform under pressure, a team player and leadership qualities.Note: The salary range is between RM2,300 to RM3,200.**Job Type**: Contract**Salary**: RM2,300.00 - RM3,200.00 per month