RequirementsThe role is based in Penang Island Malaysia and is open to eligible workers in Malaysia only.You need a demonstratable a good understanding of process engineering or BMS control systems.Willing to work a shift 12-hour shift pattern. Confident communicator.Good level of written and spoken English.You need a minimum of 2 years hands on experience.Keen for progression and further development (our goal is best in class).What this job involves:Playing a huge role in central operationsThis is an exciting opportunity to become part of a growing global initiative to provide centralize monitoring and incident control across a broad spectrum of sites and engineering systems. You'll work hand in hand with the local regional site teams to deliver only the best facility management services possible.We are looking for motivated individual to help pioneer and develop global engineering control centre. The role will play an active part in supporting the incident controller to ensure system settings are available and close contact with the site team is maintained.The role will be part of a 12/7 team providing monitoring and health checking operating systems across the globe, alarm responses and first line remote fix will be required. Escalation and incident management will be a key deliverable for this role, at times it will be a high-pressure working environment. Having superb organisational skills will be vital to this role because you'll make road maps on how to smooth out the daily operations at the designated sites. You'll also help ensuring Operation success by preparing the environment and making informed decisions. In this role, you'll need a strong presence of mind and the ability to see beyond the potential problem, act quickly and responsibly to put a lot of things in order.The role is based in Penang Malaysia, and we will only consider those with a right to work there.You need to be able to demonstratable a clear understanding of process engineering systems and controls, able to monitor maintenance activities and requirements with local site teams and vendors to complete all repairs and maintenance based on timelines and standards. Do our procedures and checklists follow rules and regulations?Candidates must have the ability to act logically and calmly during potential crisis situations, maintain communication and escalate in a timely manner.Sound like you? To apply you need to be:Well-versed in the fieldExperience required for preferred candidates, qualified Diploma/Degree holders.3 years' and above experience in BMS or controls environment is an advantage.Consideration for less than 3 years' experience candidate with strong fundamental engineering installation/system mechanical/electrical/chemical.Able to demonstrate a clear understanding of technical engineering systems.Keen eye to develop potential early warning signs of an incident.An eye to detail, comprehensive check of all alarm parameters.Ability to always follow procedures, but to also contribute to develop better procedures.Position GoalsOn time Tracking & Closing the Abnormalities of Online monitoring System's (BMS, PME etc..) which doesn't Impact the daily Operations.First fix first time attitudeTo achieve operational excellence in the operation of the ROC functions measured by Excellent survey feedback and avail targeted Point of User (POU)score.Contribution of identifying and implementing energy saving plans as per targets shared with BMS. Achieve Zero Open incidents, with respect to BMS.Achieve Zero overdue help desk requests, with respect to BMS operations.Support team to achieve Key Performance Indicators and Service Level Agreement targets as per BMS.Supporting for Documentation & File management with respect to ROCAdhere to the procedures and escalation processes, drive quality.On Time Escalating on Vendor Performance & Co-ordination.Proper communication on Incidents to the Team as well as the client as per the JLL Standard's.Duties & ResponsibilitiesCheck and ensure the operation of BMS, PME, IBEMS, LSS Systems on Daily Basis.In Case of Any Abnormalities /Critical active alarms noticed then inform to Respective Shift in charge.In case of any issues under vendor Scope need to Co-ordinate & get the issues resolved and stabilized.Check and ensure the key assets and systems are operating within in safe Range on routine basis.Support Incident management and resolution.Responsible for Scheduling Low Side Equipment's as per office hours and ensure its function appropriately on daily basis.Check the Operational Availability of all the equipment's through BMS System and escalate to Shift engineer and Respective vendors if any equipment's are unable to control and operate through BMS.Check and ensure all the essential parameters are Displayed appropriately in BMS/PME systems.Check and Ensure the Necessary data are captured & Can Be able to download through respective systems Closely monitoring the Cooling temp and Electrical loads of CEM Areas (Data Centres, Lab, UPS etc..).Critical Alarm Verification on BMS System Bi-Monthly of CEM Area's and the report need to get shared with CS.Maintaining Abnormality tracker of BMS, PME and need to share on Monthly basis to CS.Generate BMS, PME etc related reports on Daily & Monthly Basis.Energy Meters &Flow Meters verification on an agreed basisUpdating Weekly Proactive Tickets status to Corrigo teamAssigning the Corrigo call 's and Tracking to completionEmployee Key CompetenciesTertiary qualifications in Electrical/Mechanical/ I&C Engineering essential.Competence in BMS application and operationsGood communication Skills & interpersonal skillsEnglish Language to level 3-4 required. Also, with local language preferred.Good knowledge in MS office & Mail communication.Team player & quick learner attitude.Committed execution capability and should have sound knowledge in handling service partners.Experience required for Diploma holders 5 years with 3 years in BMS Field.Experience required for BE holders at least 3 years in BMS.Customer service focus.Good physical & mentally fitness is must.Key Performance MeasuresCorrigo Management- Employee survey response feedback, SLA & POU score.IPMP.BMS, PME Management, Healthiness &UP time.PersonalityCan you clearly and effectively communicate your ideas with people—no matter their levels? Are you an independent-thinking professional who has outstanding organizational skills? Do you know to address complex problems while always keeping a professional stance? You'll find yourself in a fast-paced environment, so you should know how to stay afloat despite difficulties. Likewise, you'll be expected to be know the ins and outs of trends in technology.Pleasant to be around withBuilding smooth relationships with people will help you succeed in this role, so it will be good for you if you're a go-getter with a warm and positive attitude. It also shouldn't be hard for you to stay calm in the face of crises at work, especially in dealing with customers. Location: On-site –Bayan Lepas, Malaysia, Kulim, MalaysiaJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
