Job Description This is a remote position. Location: Remote (Malaysia, KL/Selangor preferred in case there's any management offsite) Role: The Sales Operations Manager will oversee and enhance the sales operation infrastructure. This strategic role involves optimizing sales processes, managing sales data, and aligning the sales team with our business objectives to drive success and revenue growth. Responsibilities: Develop and implement efficient sales processes and strategies. Manage sales analytics to ensure accurate forecasting, pipeline management, sales strategy execution, and reporting. Coordinate with the sales team to align sales strategies and operations with business goals. Develop and deploy creative solutions in tracking the sales team's activities. Provide detailed sales reports and insights to senior management, highlighting trends, growth opportunities, and challenges. Train and support sales representatives and staff to enhance their product knowledge and sales skills. Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction. Ensure that leads followed up has a proper resolution within 30 days of appointment. Ensure that all calls have a resolution, maintaining high standards of customer service and operational efficiency. Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately. Manage the productivity of full-time closers, ensuring they remain productive during non-event periods. Identify additional opportunities for revenue generation. Develop strategies to minimize the gap between payments receivable. Analyze the training needs of the sales team, identifying strengths and weaknesses to tailor training accordingly. Set team goals and targets for each account to drive performance and accountability. Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity. Manage account managers to ensure that client relationships are maintained excellently and that events/campaigns are well prepared in advance according to established protocols. Results: Enhanced operational efficiency and reduced sales cycle times. Accurate sales forecasting and effective management of sales pipelines. Improved sales team productivity and achievement of sales targets. Increased client satisfaction and retention rates. Efficient management of transaction records to support accurate billing and timely commission payments. Effective training and onboarding that enhances team capabilities and addresses performance gaps. Well-managed client relationships and successfully executed events and campaigns. Requirements Proven experience in sales operations, preferably in a sales outsourcing or agency environment. Strong understanding of sales process management, creative problem-solving, and data analysis. Excellent communication and leadership skills. Ability to work strategically and collaboratively across departments. High attention to detail and a focus on data-driven decision-making. Requirements Strong Sense of Ownership: Demonstrated ability to take full responsibility for content projects, showing initiative, independence, and a commitment to excellence. Content Creation Expertise: Proven track record in producing engaging, high-quality content, with a strong portfolio that showcases visual storytelling skills and the ability to capture the brand's essence Adaptability and Initiative: High adaptability to changing environments and situations, with the initiative to capture content opportunities spontaneously, reflecting a strong sense of ownership. Trend Awareness and Creativity: An innate ability to identify and apply social media trends creatively, enhancing brand engagement and storytelling. Flexibility and Initiative: Ability to travel and work flexibly across different locations, capturing spontaneous and planned content moments with high initiative and minimal direction.
