Job Responsibility Greet and Welcome Customers: Welcome customers as they enter the establishment, providing a warm and friendly atmosphere. Handle Inquiries: Respond to customer inquiries in person, over the phone, or via whatsapp, providing accurate information about products, services, and pricing. Appointment Scheduling: Manage appointment scheduling and bookings, ensuring efficient utilization of time slots and resources. Customer Service: Provide exceptional customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction. Sales: Actively promote products or services to customers, upselling or cross-selling where appropriate to meet sales targets. Product Knowledge: Maintain thorough knowledge of products or services offered, including features, benefits, and pricing, to effectively communicate with customers. Administrative Tasks: Perform various administrative tasks such as processing payments, maintaining customer records, and preparing sales reports. Front Office Operations: Manage front desk operations, including maintaining cleanliness and organization of the reception area, managing incoming and outgoing correspondence, and directing visitors to appropriate personnel or departments. Follow-up: Follow up with customers to ensure satisfaction with their purchases or services and to encourage repeat business. Team Collaboration: Collaborate with other team members, such as sales associates, managers, and support staff, to ensure seamless operations and provide assistance as needed. Sales Reporting: Prepare and submit sales reports, including daily sales summaries, inventory reports, and customer feedback, to management. Compliance: Adhere to company policies and procedures, including those related to sales transactions, customer privacy, and security protocols. Training: Participate in training sessions to enhance product knowledge, sales techniques, and customer service skills. Promotional Activities: Assist in organizing and executing promotional events or marketing campaigns to attract new customers and drive sales. Continuous Improvement: Continuously seek opportunities to improve processes, enhance customer experiences, and contribute to the overall success of the front office and sales operations. Job Requirements Education: Diploma or equivalent; additional certification or education in sales or hospitality is a plus. Languages: Able to speak in English and Bahasa Malaysia fluently. Experience: Previous experience in customer service, front office operations, or sales roles is preferred. Communication Skills: Excellent verbal and written communication skills to interact professionally with clients and team members. Interpersonal Skills: Strong interpersonal skills to build rapport with clients and effectively handle inquiries and concerns. Sales Skills: Demonstrated ability to effectively promote products or services and close sales deals. Organizational Skills: Strong organizational skills to manage administrative tasks, maintain records, and handle multiple priorities efficiently. Computer Skills: Proficiency in basic computer applications such as MS Office. Attention to Detail: Attention to detail to ensure accuracy in handling appointments, transactions, and customer information. Flexibility: Ability to adapt to changing environments and willingness to work flexible hours, including evenings and weekends if required. Team Player: Ability to work collaboratively with colleagues to achieve team goals and contribute positively to the overall atmosphere of the workplace. Multitasking and able to work under pressure. Job Benifits Competitive Compensation: Tailored to reflect your experience and expertise. Comprehensive Benefits: Inclusive of EPF, SOCSO, and EIS contributions for your financial security. Lucrative Commission Structure: Providing incentives for your exceptional performance. Professional Attire: Uniform provided to ensure a polished and unified appearance. Balanced Schedule: Sundays Closed and Mondays as half-days for a well-deserved break. Performance Incentives: Opportunity for additional rewards through performance bonuses, recognizing your dedication and achievements. Sales, Customer Service, Promotional Activities, Sales Reporting
