Company :Sime Darby Industrial Sdn BhdSafety & Sustainability Accountabilities Understand and ensure compliance to SDI ESH policy Understand and practicing Safety Culture Tool (JMP, SI, HR, RTS, Take 5 & JSEA) Ensure compliance of incident reporting matrix. Ensure compliance of Life Saving Commitment (LSC).?Functional AccountabilitiesSystematically plan for sales coverage activities for the assigned customer at the designated territory. All sales related activities are to be registered in SalesLink CRM on regular basis (daily or weekly).Ensure effective coverage of customers by closely adhering to the Planned Annual Rate (PAR) call to ensure the minimum calls are met for the various categories of customers under his care and coverage. Responsible for calling customers at their offices and work sites/ camps on a scheduled basis.Responsible for promoting the SDI RUNSEM and Parts & Services Merchandising Program such as CSA and SOS with the results and recommendations for each program promptly presented to customers.To promote any parts sales and service sales campaign launched by the SDI and ensure all customers are aware and understand the benefits of these campaigns. To ensure prompt and accurate reporting of customer/ equipment population, customer coverage/ call, lost sales, prospects, custom track service and machine inspection program are carried out.Responsible for the maintenance of good relations and the continued building of SDI's image. Customer's complaint should be handled fairly and justly without excessive expenses to the Company and to refer the complaint to Branch Manager promptly whenever the need arises.Responsible for reporting on competitive activities and all lost sales. Lost sales must be reported in SalesLink as they occur and submitted promptly. Responsible for collection of overdue debts of all customer accounts assigned to and for keeping the customer's debts within his credit period on TIMELY basis. Responsible for ensuring that all Cash and Cheque received from customers are handed to Account Department within 24 hours after receiving them and ensure that a temporary receipt is issued for all payments. Responsible for a close working relationship with the Operations –Service & Parts Operation, Credit Control Departments to help achieve all objectives. Customer's credit worthiness is checked with and approved by the Assistant Manager-Sales/Senior Executive-Sales and Area Sales Manager as appropriate before orders are processed.Responsible to prospect for new customer to develop new business and customer base.Participate in all trainings, meetings, briefing, certification etc to improve knowledge, skillset and competency.Responsible for any other related duties as specified by the Company from time to time as assigned by Area Sales superior.
