Location(s): Asia-Pacific & Middle East : Malaysia : Kuala Lumpur BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. About Us In a new age of cyber threats, our people have a shared vision to protect the connected world, to create and deliver intelligent global solutions across and ever changing technological (threat) landscape. We are obsessed about solving problems for our customers, we bring together great minds who face tough challenges on a daily basis, and are encourage to make a difference. The Applied Intelligence division of BAE Systems delivers solutions which help our clients to protect and enhance their critical assets in the intelligence age. Our solutions combine large scale data exploitation, 'intelligence-grade' security and complex services and solutions integration. About The Team The Customer Management Systems team is part of the IT organisation, responsible for managing the portfolio of Business Systems that support Customer facing teams (Salesforce, Service Cloud, Marketo, Docusign etc.) deliver their job more effectively. We work closely with business stakeholders to plan, deliver and support functionality continuously through Agile and DevOps practices. We are looking for a talented Salesforce Developer to join our team in Kuala Lumpur on permanent basis who can apply strong problem solving and analytical skills to deliver changes and projects for CRM and gain the opportunity to learn variety of systems (apart from Salesforce) such as Sales Cloud, ServiceCloud, Docusign, CPQ, LinkedIn Navigator and Marketing Tools. About The Role Salesforce Developers operate, change and grow software/application that has either been developed, customized or configured to add value to the customer. This is a multi-functional role that works with a Product Team to deliver business value through a high quality product using optimized-flow delivery models based on Agile practices such as Scrum and Kanban. Salesforce Developer will be involved in supporting users, defining new features and functionality and implementing changes under the guidance and servant leadership of the Product Owner, Product Architect and the Product Delivery Lead. Salesforce Developer will work in a highly collaborative, visible and measured environment and will stimulate experimentation, innovation and continuous improvement. Salesforce Developer will have a deep understanding of Salesforce Sales Cloud, Service Cloud and Salesforce CPQ and how the platform is configured for the business, they will live and breathe the Agile manifesto and will use processes, tools and culture to continuously improve what they do and how they work for the delight of the customer. Adding value everyday will be a key goal. Salesforce Developer will be able to provide good solutions on system requirements, participate in Solution Design process and run system demo to business stakeholders. What You Will Be Doing As part of the Salesforce Product Team, you will: Have accountability for developing, configuring & supporting new and existing functionality of our Internal Salesforce Platform including custom objects, custom fields, formulas, workflows, processes & flows, page layouts, validation rules, assignment rules, and analytics. Manages Salesforce.com administration, including but not limited to: user roles, security, profiles, fields/relationships, workflow rules, processes & flows, page layouts, validation rules, email templates, custom buttons. Have accountability for solutions designing, developing, configuring & supporting module of a product Adhere to Standards and Legislation and demonstrate compliance with these to auditors Defines the technical direction of a suite of functional capabilities or modules to the Product Management Team and implement these as part of a self-organising team Review establish and adhere to appropriate governance and configuration control Trend analysis and monitoring of incidents and problems in order to define, design and implement corrective and preventative solutions Influences customers to evolve their business based on technology advancements Have end to end system understanding and its relationship with the external eco-system Work with suppliers, customer, team members, senior leaders and industry peers to continuously improve delivery Documents technical business requirements /problems into format that business can understand and works with the Product Owner in the development of Business Cases and Best Practice solutions. Contribute to protecting the products from technical debt and process debt and designs the system architecture to adapt to future change. Defines, designs and implements systems integrations working with external projects and programmes. A deep understanding in process frameworks like ITIL, Prince2 and Agile with experience in executing these in a highly automotive, high velocity output and consistently changing operational environment Understands and optimises the end-to-end system Minimum Education and Experience: Bachelor's degree in Computer Science, Software Engineering, Information Systems or related field or an equivalent combination of education and experience. 0 - 1 year of Salesforce hands-on development experience in a similar role / Developer Background that works on Web Application, familiar with Java Script. Knowledge in object-oriented programming, Java, JavaScript, SQL. Capable of quickly learning new programming languages, systems, tools, and methodologies. Required Knowledge, Skills, and/or Abilities: Proven self-starter, good listener, highly motivated, and team player. You have high degree of problem-solving skills, solutions oriented with a positive, can-do attitude. You have excellent interpersonal skills, including written and verbal communication. You are comfortable and enjoy working in a dynamic and ever evolving environment. You can be a fun and enthusiastic teammate who enjoys challenges and celebrates successes. Additional skills required: Certified as a Salesforce developer is a plus. HTML or other scripting language. Previous experience working under Agile, Scrum, Kanban Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential. Division overview: Functions At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and the business could not operate without all the dedicated work of our Functions teams. From Finance & Operations through Communications & Marketing, to HR and Site Operations and more, our Functions teams enable our divisions to implement ground-breaking digital transformations and crucial defence software. As part of Functions, you will be supporting and partnering with our global business from the backline, being a strategic advisor within your specialist area, and ensuring the business runs smoothly and efficiently. We all have a role to play in defending our clients; and this is yours.
