Sea Logistics Isc Operational Care Specialist

You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Your Role Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features. Your Responsibilities You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:- To qualify + enter customer orders into the operational execution process. To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders. To provide, document, follow-up on quotations + opportunities in line with the customer account strategy. To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting. To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience. To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity. To document, resolve, analyze all complaints, then identify, share + eliminate root causes. To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC). Your Skills and Experiences Bachelor degree/ any relevant education Preferred at least 3 year experience in Sea Freight Operation, Control tower Able to converse fluently English Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills Strong time management, analytical thinking, communication and coordination skill