About the team Our Search Operations team focuses on providing operational support for TikTok's search optimization, user demands and search quality. Our Search Quality Assurance have deep knowledge of data labelling, search strategies optimizations platforms and provide policy guidelines to the search specialist. To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. ResponsibilitiesOperation & Data Management - You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.- You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution. - You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager). - You will be monitoring the quality scored of agents and run root cause analysis to the management team.- You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners. Training Management - You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.- You will deliver process/product/policy training in classroom and/or virtually to new joiners.- You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team. Minimum Qualifications- A minimum diploma & above education background. - You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.- You are familiar with search engines and algorithms of any social media platform or search engine optimization. ---Preferred Qualifications- You come with experience in a BPO / call center / customer service or vendor management environment is a plus. - You have good attention to detail and you are comfortable using data analysis to identify trends.- Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role.---Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.---
