Security

**Customer Service**- Handles all internal/external guests' complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.- Maintains positive guest and colleague interactions with good working relationships.**Operational**- Through hands-on management, supervise closely all Security Officers in performance of their duties in accordance with Hotel Policies & Procedures and applicable local laws.- Ensures the Security Officers are at areas of their assignment at all times.- Ensures patrolling been carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel. Ensures that all Security personnel look out for any suspicious loiterers or articles.- Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.- Assists the Security Manager on the daily tasks.- Ensures the smooth running of all operational procedures within the department and in-relation to other departments.- Assists/Organises the Security Fire Fighting Team in the event of an emergency.- Ensures all Fire Exits are clear from obstruction at all times.- Assists management and enforcement offices in emergency situations.- Assists in the investigation of any accidents and security incidents involving hotel guest and associates.- Assists in associate bag checks and periodic locker searches and ensures that they are carried out according to the hotel's Policy and Procedure.- Monitors and controls the movement of all associates leaving and entering the hotel through the associate entrance.