Job description
In your new role you will:
- 2nd level support for Manufacturing Reporting & Analytic application used globally within Infineon.
- Responsible for the timely resolution of incident tickets within the agreed Service Level Agreement.
- Timely & successful implementation change request/application changes
- Undertake improvement initiative by means of effective problem management
- System availability & uptime
- Lead problem management for pro-active management of FI services in scope, evaluate and deploy new measures/solution in the respective areas to achieve improvements in performance, functionality, availability and cost effectiveness.
- Provide 2nd level support, solution administration, system maintenance, monitoring and operation to meet customer SLA/targets.
- Prepare, define & execute functional test cases.
- Participate in UAT phases with user.
- Undertake change & release management for IT services / software deployment cycle.
- Organize cooperation between operation team, key user group and 3rd level support (application owner)
- Undertake 24x7 on-call duty where necessary
Your Profile
You are best equipped for this task if you have:
- Min. Bachelor Degree in IT, Computer Science, Computer Engineering or Electronics Engineering with minimum 2 - 3 years working experience.
- Min 2- 3 years’ experience in solution focusing on manufacturing execution system.
- Experience in semiconductor manufacturing industry.
- Good knowledge in data transfer, file processing methodology, system interfaces/integration.
- Good communication and interpersonal skills, and able to work both independently and a good team player.
- Sound knowledge and skills dealing with application service operation (incident, problem, event and release management).
- Good analytical & troubleshooting skills.
- Hands-on experience in database system (e.g. Oracle, MS-SQL).
- Programming knowledge in C#.net, scripting, Oracle PL/SQL
- Knowledge on Tableau product will be added advantage. Benefits
What we offer you in Kulim
In our wafer production in Kulim we are producing more than 100.000 wafer each month.
Find out more about our location Kulim
Why Us
Part of your life. Part of tomorrow.
We make life easier, safer and greener – with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world – we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.