Job Family: General EngineeringAs a Senior Technical Service Engineer, the role holder will be required to work independently (with support from other technical service engineers, process engineers and global technical service leaders) as the key point of contact providing technical expertise and advice to customers across the region within the business, and has the opportunity to expand their proficiency to other CT technologies. They will apply technical understanding and knowledge of the CT product portfolio to solve a range of problems, from simple troubleshooting to complex projects. They will be the technical face of the CT organisation, both liaising with customers remotely and travelling to meet with customers in person.Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.Your responsibilities:Provide technical service to customers through direct customer support. Build and maintain effective partnerships with customers in an ethical and safe mannerAct as the voice of the customer to feed technical and market information back into the business to enable JM to enhance product offeringEngage in customer visits including technical meetings and plant auditsWork flexibly to ensure that changing work demands are prioritised and adequately supportedOwn tasks, ensuring they are completed within time constraintsHandle technical support issues related to the plant and catalyst both proactively and in response to "emergencies" aimed at delivering long-term value for JM and the customerRequirements for the role:Degree in a scientific/technical discipline (Chemical Engineering preferred)Able to travel frequentlyKnowledge of formaldehyde plantsBackground in catalysts, absorbents, chemicals and/or additivesSignificant customer-facing experienceStrong understanding of customers' business and production processHow you will be rewarded:We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.
