Service Advisor (Male)

Print detailed Service Order (SO) using a standard Task List.- To obtain a signature from the customer for the approval of all jobs to be done.- Prepare cash repair estimate/quotation for accident damage.- Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of the car.- Explain warranty and goodwill policy to the customer.- Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer.- Obtain customer's approval for repairs beyond the agreed estimate- Inspect work and if necessary, arrange a road test with Technical Advisor after completion of work.- Return the vehicle to the customer and if possible, handle all complaints if the customer is not satisfied with the job done.- To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention.- To handle telephone enquiries and call customer after 3 days from the date of repair.- To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars in the SAP.- To generate warranty, claim via SAP (B001).- To generate invoice via SAP.- Provide quality service to both internal and external customers.- Any other duties assigned by the Service Manager.**REQUIREMENTS**:- Minimum 1 (one) year of working experience in automotive related business or equivalent- Preferable from Automotive/Car Industry- Proficient in Microsoft Office- Excellent communication skills- Able to speak proficiently in English and Malay- Regular working hours, Monday - Saturday- Vacancy : KajangPay: RM1,800.00 - RM2,800.00 per month**Benefits**:- Free parking- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Day shiftSupplemental pay types:- Commission pay- Overtime pay- Performance bonusExpected Start Date: 05/01/2024