Service Advisor (Mitsubishi Melaka)

Present smart / neat personal appearance. Ensure daily housekeeping at reception area / customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily.- Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for buiness targets (Sales and Throughput).- Receive / attend to (internal & external) customer courteously, accept vehicle and assess service / repair needs, estimate and complete information required in service orders. Provide job explanation and obtain customer's prior approval/ signature before commencing any service / repair needs.- Perform customer care process from appointment, reception, pre-acceptance inspection, key in customer's repair needs, monitoring vehicle work progress, conduct final check before delivery, job explanation during delivery, and perform follow-up with customer after three (3) days of service/ repair.- Ensure all vehicles and relevant documents are completed before time promised. Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition.- Follow-up vehicle progress. Contact / liaise with customer on additional work/ estimate / and rescheduled of promised time where necessary.- Promote the sale of service labor, parts, accessories, and lubricants without overselling and ensure maximum productive hours are sold ensuring minimum idle time.- Represent customer's interest / concerns. Look into their service/ repairs needs and sell / promote professional services to customer, build good image of the company and enhance excellent rapport with them.- Ensure customer retention is maximized and complaints are minimized.- Process warranty claims daily and ensure the compliance of the claims submission with principal requirement- To prepare technical report, product quality report supplement on market problems for executive's attention- Handle customer's inquiry in-person, letters / telephone calls. Perform as technical consultant, handle and resolve customer's complaints at branch level and ensure all customer's files are updated daily.**Job Types**: Full-time, Permanent**Salary**: RM1,500.00 - RM3,000.00 per month**Benefits**:- Dental insurance- Health insurance- Maternity leave- Parental leave- Professional developmentSchedule:- Monday to FridaySupplemental pay types:- Overtime pay- Performance bonusLicense/Certification:- Driving License (required)