Service Desk Analyst (Banking)

Responds and addresses customers' problems in a timely manner utilizing our support system- Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.- Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries- Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience- Understands the technical back end and operations of our project- Improves and expands technical knowledge and familiarity with technical issues to better assist customer**Education and Experience**:- Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.- At least 2-3 year(s) of working experience in Customer Service/ Service Desk Operation.- Good analytical skills and an ability to define the precise nature of customer requirements- Ability to organise and prioritise your work in an effective manner- Ability to work under pressure, and works well in a team- Methodical and disciplined approach to work- Excellent Customer Service experience and focus**Job Type**: PermanentPay: RM2,500.00 - RM3,500.00 per month**Benefits**:- Additional leave- Dental insurance- Health insurance- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Day shift- Evening shift- Night shiftSupplemental pay types:- Overtime pay- Performance bonus**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- English (preferred)