Service Desk Analyst

**Principal Duties & Responsibilities**:- Tickets / requests are handled using BMC Remedy Salesforce tool.- Responsible for all incidents logged, follow up and follow through to ensure the E2E resolutions within the agreed SLA.- Identifying and resolve issues for users, guiding users through corrective steps.- Register, log and escalates issues to business solution unit for system enhancement and bug fixes.- User access administration.Job Specification:- Degree in IT or related field with 2 years of work experience.- Helpdesk and/or life insurance/financial services/ call centre/ customer service experience will be an advantage.- Good trouble shooting skills in Microsoft Windows environment- Ability to work independently, a self-starter, customer and result oriented and team player.*Working location public transport reachable.*Insurance industry.*No midnight shiftPay: RM3,000.00 - RM5,500.00 per monthSchedule:- Day shift**Experience**:- L1 support: 1 year (required)- Customer service/call center: 1 year (preferred)- BMC remedy: 1 year (preferred)