**Client Background**:Fast-food chain with made-to-order burgers, fries & hot dogs.**Industry**:F&B Industry**Location**:Kuala Lumpur**Remuneration**:Basic Salary**The Role**:Shift Managers are trained to perform all of the duties performed by the Crew Members and Station Lead Trainer, with additional responsibility for directing the daily operations of a restaurant in the Restaurant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management, inventory management, financial accountability, and other duties as required or assigned.**Essential Duties & Responsibilities**:- Leads Crew Members and directs all daily operations of the restaurant in the absence of the Restaurant Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.- Motivates and coaches Crew Members, and assists in the training of new Crew Members.- Excels in performing all Crew Member tasks including: Lobby, Cashier, Grill, Fries, Milkshake and Dressing.- Works as a team player to support other employees in completing their tasks.- May assist Restaurant Manager in day to day operations with tasks including scheduling, ordering, and team development.- Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.- Ensures the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.- May assist Restaurant Manager in recruiting, interviewing, and hiring of Crew Members.- Maintains fast, accurate and outstanding service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.- Completes all other duties as assigned.- This position will require long periods of standing on hard surfaces, occasionally in warm temperatures.- There is also likely to be extensive lifting or supplies and materials and moderate to loud noise.- The use of hands and arms to reach for, grasp and manipulate objects is required.- Finger dexterity may be required for cash register use.- There will be constant exposure to hot equipment and oil throughout the work day.**Qualifications & Guidelines**:To perform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Requirements**:- 1-2 years of supervisory experience in a food service or retail environment is preferred.- This position requires excellent written, verbal and group communication skills. This position also requires the ability to read, analyze, create and interpret general business memos and documents.- This position requires basic business math skills.- This position requires strong problem solving and decision-making skills, and the ability to be flexible and adapt in any situation.- Basic computer skills are required in order to operate POS (cash registers) systems.- This position requires occasional supervisory responsibilities in the absence of the Restaurant and Assistant Restaurant Managers.- Food and Hygiene CertificationValerie Song Lixuan, EA Registration No R1106569, Lic No.08C5436**Job Types**: Full-time, Permanent**Salary**: RM2,800.00 - RM3,400.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Rotational shift**Education**:- STM/STPM (preferred)**Experience**:- F&B Management: 3 years (preferred)
