Social Media Community Manager (Fluent or C2 level in Malaysian and English)**Please upload your resume in English.?**- Do you have a minimum of 2 years of experience in social media management?- Are you looking for 100% remote work from home - no commute to the office?- Do you enjoy managing social media accounts and assessing inbound messages and user profiles?If so, we may have the perfect job for you: Social Media Community Manager (Fluent or C2 level in Malaysian and English)**Languages**:Advanced proficiency in (Fluent or C2 level Malaysian and English)ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life. The client offering this position is in the regulated tobacco industry.Want to join the team?We are looking for a driven Social Media Community Manager to join our growing team.What awaits you?- Become a social media expert and help our client through their digital transformation with the full back up of our agency in your corner- Be the community management champion and monitor the client's social media accounts through Sprinklr (Training provided)- Support the monthly editorial content planning and post scheduling- Actively engage with audience on social media platforms after assessing inbound messages and user profiles and draft responses with the support of a pre-approved response book or other sources- Work with cross-functional partners including agency colleagues as well as client's department teams (Marketing, Communications, Business Development etc.) on response approvals and playbook updates- Prepare monthly data analysis reports on content and engagement performanceWhat You'll Bring:- 2 years of professional working experience in social media or social media management.- Experience in external communications and or copywriting- Advanced proficiency in Malaysian and English, both written and spoken is required- Great knowledge of the inner working of social media platforms.- You are skilled at problem-solving skills and can not only clearly identify, define, and articulate problems but develop creative solutions for them- Strong?attention to detail, with the ability to explain complex processes to unfamiliar audiences- Ability to think fast, work proactively, and remain diligent in a highly dynamic and fast-paced environment- Excellent interpersonal communication skills, both written and verbal, including experience translating technical concepts and decisions to non-technical staff- A strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholdersAre you ready to take the next step in your career while working from anywhere? Then join our team. This role is 100% remote, but it gets better - ICUC is a part of the dentsu Network, meaning you will have access to the leaders in the digital economy, along with corporate programs and career support.Join a people-first culture and share your passion with high-performing team members and clients that will challenge you to learn and grow every day. We hire you for your talent and not just for the job!Thanks again for your interest and have a great rest of your day!**Job Type**: Part-timeSchedule:- Day shift**Language**:- Fluent or C2 English (required)- Fluent or C2 Malaysian (required)
