Social Media Live Chat Specialist (Rm3,700-Rm4,500)

**DUTIES AND RESPONSIBILITIES**:- Manage customer escalations and ensure that these are answered, tracked, and escalated as required- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes- Ensure all SLAs are met accordingly- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied- Provide a high level of professionalism and competent customer service- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes**REQUIREMENTS**- Min SPM with 3 years experience in Call Center Customer Service / Diploma with 1 year experience in Call Center Customer Service or Degree/Fresh Graduate with min 6 months experience in Call Center Customer Service.- Open for fresh graduate- Able to read, write, and speak fluently and spontaneously in Mandarin and English.- Willing to work in 24/7 rotational shift**Job Type**: Permanent**Salary**: RM3,700.00 - RM4,500.00 per monthSchedule:- Rotational shiftApplication Question(s):- Are you willing to work on 24/7 rotational shift?- When is your availability date to join?- Can you read and write in Mandarin (Traditional & Simplified) ?**Experience**:- Chat Support: 1 year (preferred)- Customer service: 1 year (preferred)**Language**:- Mandarin (preferred)- English (preferred)