Mission Details Technological and functional monitoring Carries out a technological watch of developments and new software versions Collects, structures and formalizes the needs of the business in terms of the evolution of applications, products and services Is force of proposal in the choice of solutions Prioritizes and presents the needs to be built during arbitration committees Is the privileged contact for editors Study phase Deals with evolutions/corrections and projects within the scope of activities: Prepare/have prepared for functional specification documents according to the methodology used for the project (Agile or Waterfall) Analyze/have analyzed the evolution and correction requests taking into account the application landscape (version upgrade, SaaS solution...) Estimates/have estimated the workload of each request in relation with the teams concerned (development, interfaced systems, etc.) Collects volume of business data (number of users, transaction volumes, etc.) Ensures that the intended IT evolutions respect the architecture principles of the applications concerned Implementation Carry out / have carried out the configuration and have the developments carried out / followed up Define, carry out/have carried out and maintain test plans (unit test, integration and non-regression) Is responsible for the quality of deliveries and acceptance in the domain Assist the Business Process Owners if necessary during the users acceptance (definition of the plan, testing, training, etc.....) Is the contact for the technical teams: development, authorizations, operations, ... Perform acceptance test of technical evolutions of applications (e.g. support packages, version changes, etc.), and organizes or participates in the associated roll-out Cut-over and Go-live Support the Third Party Maintainer's skills improvment, in particular through knowledge transfer Coordinate the actions to be carried out for the cut-over in the production environment Ensure that functional and technical documentation is available and up to date. Complete it if necessary User Support Validates the competence of the Third Party Maintainer Controls the service quality of the support provided by the Third Party Maintainer Builds and implements action plans of the preventive support Handles or facilitates the resolution of incidents when necessary IS projects Participates in implementation and deployment projects according to a CORE model if one exists Depending on the organization and size of the project, takes on the role of project manager and therefore ensures / contributes to the implementation and ensures monitoring, reporting Contributes to the expectations of enterprise architecture (architecture file, application mapping in particular) Required Profile General competences Good communication with other members of the department and other entities Ability to work in a team environment Ability to drive operationally one or several external(s) - in recurrent or project Job-specific competences Good knowledge of the business if the domain Good knowledge of IT solutions covering the domain Ability to understand the application/technical eco-system of he domain Experience in project management Familiar with good practices for writing project documents and user needs (user experience, user stories, etc.) Professional English
