**Position Requirements**:- Must be detail-oriented and have ability to multi-task.- Must have enthusiasm and possess excellent customer service skills.- Enjoy working with people and possess a friendly and outgoing personality.- Excellent communication, listening and computer skills.- Must be a team player.- Must have weekend availability.**Duties and Responsibilities**:- Be on time for shift and maintain consistent, regular attendance record- Properly open and close spa each day according to Standard Operating Procedures.- Accurately book, change and cancel spa appointments.- Acknowledge and greet everyone who enters and leaves the spa.- Ensure that the check-in, check-out and payment process is handled in accordance with company policy.- Provide callers and guests with detailed descriptions of spa treatments, packages, services, andhours of operation.- Familiarity with Spa Booking Softwares- Answer the phone promptly and use the guest's name throughout the phone conversation; operatephone system accurately and efficiently.- Actively promote the spa, treatments, services, sessions and retail, as well as programs,promotions and/or discounts available.- Handle guests' questions and concerns promptly, professionally and courteously.- Maintain a clean; safe, fully stocked and well organized work area.- Ensure adequate stock of supplies and equipment; inform management when stock is low.- Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.- Maintain a positive attitude and contribute toward a quality work environment.- Regularly attend, participate in and support training and staff meetings for the spa.- Ability to perform the duties of the Sales Consultant as needed.- Assist in all areas of spa operation as requested by management.- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.**Requirements**:- Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR- Minimum of 1 year of employment within a Hotel environment or Spa**Job Types**: Full-time, Permanent**Salary**: RM2,200.00 - RM2,500.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Day shift- Evening shift- Holidays- Monday to Friday- Weekend jobsSupplemental pay types:- Performance bonus**Education**:- STM/STPM (preferred)**Experience**:- Front Desk: 1 year (required)
