**Position Summary****Key Responsibilities**:**Staff Management**- Ensuring that all staff members are properly trained for and demonstrated necessary skillsets to their positions- Running staff meetings to discuss new products, services, and treatments available at the spa facility- Managing employee relations issues such as resolving conflicts between staff members and scheduling shifts accordingly- Supervising all spa staff on their daily routines, performance and behaviour.**Business Management**- Effectively manage day-to-day operations of the spa, including but not limited to scheduling, budgeting, supply ordering, and payroll- Overseeing facility operations to ensure that they meet state and local guidelines for sanitation and safety- determine future goals- Creating marketing campaigns to promote the business through social media channels, newsletters,flyers, and other means of communication- Managing the spa's budget by forecasting costs for supplies and equipment repairs, hiring staff, and purchasing any additional services or products required for operations- Developing marketing strategies to increase customer retention and attract new clients to the spa- Develop creative ways to market the spa, increase business, and promote services through community outreach and events- Monitor industry trends and implement new services and/or products as appropriate- Manage inventory of supplies and products, placing orders as needed- Prepare monthly reports for upper management detailing financials, operational metrics, and other relevant information- Maintain cleanliness and organization of the spa at all times- Adhere to all local, state, and federal regulations.**Counterpart Management**Proactively work with Hotel Managers to effectively adopt any strategies for business development sales & marketing and operational management.**Required Skills and Qualifications**- 3+ years' experience in management, with at least 2 years in a spa or similar environment- Proven leadership and team-building skills- Excellent communication and customer service skills- Strong organizational and time-management skills- Experience developing and managing budgets- Familiarity with point-of-sale systems and appointment scheduling software- Marketing and sales experience- Willingness to relocate to any spa outlets operated by the owners- Ability and willingness to work flexible hours including weekends, holidays and late nights.**Job Types**: Full-time, Permanent**Salary**: RM5,000.00 - RM6,000.00 per month**Benefits**:- Meal providedSchedule:- Rotational shiftSupplemental pay types:- Commission pay
