Specialist, Partner Success

Description The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecastsAchieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partnersConduct monthly/quarterly consultative reviews and health checks analyzing our needsCreate talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customersMaintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teamsGuide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand businessCreate and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of productsManage high volume of customer contacts through phone and email each dayWork with cross-functional teams and management to improve sales processes and achieve a positive customer experienceMaintain a high level of CRM hygiene to ensure all relevant data is capturedMay potentially attend vendor eventsLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:EnglishTime Type:Full time