Job Description About the Role: We are looking for a Specialist, Vendor Operations to be based in Bangsar South . This role will be reporting to the Head, Vendor Performance . The department generally is responsible for vendor program strategy, projects, and implementation. Responsibilities include, but are not limited to: Grow performance metrics of long tail accounts including operations, commercial performance, internal tools, systems, and any other special projects. Improve vendor performance by preparing and leading strategic projects. Launch moonshots with insights and recommendations into vendor behavior to ensure higher efficacy of initiatives and future roadmap development. Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of vendor experience within the platform. Accurate and timely reporting and resolution of issue resolution and key operational results. Give detailed attention, oversee and drive program strategy, project delegation, and program implementation. People Development (for People Managers) & Collaboration (for Individual Contributor): Brainstorm during ideation sprints to resolve project challenges. Ability to work autonomously. Continuous curiosity in connecting the dots tackling the bigger picture. Key Competencies Quantitative mindset & proven analytic capabilities. Should be able to collect, organize, analyze a significant amount of information accurately. Self-Leadership through being proactive and independent. Highly motivated and excellent team player. Excellent problem-solving skills and capable of executing and following through on projects. Fast learner who is adaptable to various project initiatives. Qualifications Minimum of 3 years' experience in the workforce (E-commerce is a plus). Proven track record of personal, academic and professional achievements. Willingness to learn and curious to explore ways to improve the operational performance of vendors. Demonstrated project management experience and the ability to work cross-functionally. Ability to articulate ideas and concepts to stakeholders and the management team through clear and effective communication. Additional Information What we Offer? Career Growth - We believe everyone owns their career. In foodpanda, you are supported with the framework and structure to craft your learning experiences. We provide learning opportunities that support your professional and personal aspirations to discover and maybe even rediscover your life's calling. Culture - We believe in getting 1% better every day. We do this by constantly looking for ways to enhance our way of doing things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and learn from our mistakes towards better solutions. We embrace diversity not just because it's right but also because it makes us stronger. These values enable us to create a diverse and inclusive workplace culture that allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged, and appreciated. Delivery Hero Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.
