Sr. Customer Exp Professional

Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Key Responsibilities

Processing Returns
Customer Invoicing
Deliver Forecast Reports
Order Processing

YOU MUST HAVE

Bachelor's degree, or equivalent. Some experience in the field.

WE VALUE

A proficient understanding of the principles and best practices in (customer service)
Excellent team and communication skills
An ability to take initiative and work with limited direction
An ability to influence across a broader organization
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Additional Information

JOB ID:HRD99354
Category:Customer Experience
Location:UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
Nonexempt