Overview We are seeking a talented candidate to join our team and contribute to our success. As a Sales & Service Support Specialist, you will play a crucial role in supporting our sales and service teams in managing quotations, orders, tender preparations, and various administrative tasks. Your attention to detail, excellent communication skills, and ability to multitask will be essential in ensuring smooth operations and maximizing efficiency within the organization. Responsibilities In order to achieve this, you will:Assist the sales and service teams in managing the quotation and order processing, ensuring accuracy and timely completion.Support in the preparation of tenders, including gathering required documentation, formatting proposals, and coordinating with internal stakeholders.Follow up on marketing qualified leads (MQLs) to facilitate the conversion process and contribute to sales pipeline growth.Assist in marketing campaign response upload process and maintaining customer database.Provide other administrative support as needed. Qualifications In order to reach your objectives, you will call on the following skills:Bachelor's degree in Business Administrative, Science and Technology, Marketing, or equivalent.Previous exposure in sales support, customer service, or related roles will be an added advantage.Proficiency in MS Office applications (Excel, Word, Outlook) and CRM/Salesforce software is preferred.Strong organizational skills with the ability to prioritize tasks and manage time effectively.Excellent communication skills, both written and verbal, with a customer-centric approach.Attention to detail and ability to work collaboratively.Fluency in both English and Bahasa Malaysia are mandatory. Company Description Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality. Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
