**Supervisor, Banking Services (APAC)****Work Location: Cyberjaya, Malaysia****Salary Range: RM4,500 - RM6,900 (with 3-5 years of experiences)****Fixed Travelling Allowance: RM750****Working Region: APAC | Working hours: 9AM - 6PM****Hiring by: May 2024****JOB PURPOSE**- To maintain all **EUCs (End User Computing)** **macros **for the **Hong Kong Operations team** in Malaysia, and ensure compliance with company standards in terms of risk control.- To quickly identify issues with EUCs when raised by the business lines, and to implement effective solutions immediately.- Ensure our clients' transactions on listed derivatives, and equity swap are proceed into our operational systems within the agreed cut-off.- Perform the matching of our clients' transactions against the counterparty **(Clearing and Prime brokers) **and manage the resolution of difference.- Control the accuracy of pricing data inputs including (floating rate fixings, credit spread, forward inflation level, options premium) and proceed the contribution into our valuation platform.- Perform the valuation of **OTC Derivatives products (Swaps, Options)**.- Ensure internal and external enquiries are managed on time and with high quality standard.- Accountable for Global Servicing from operating location (includes shifts and work on bank / legal holidays and weekend when required).- Maintain statistics up to date (including daily team checklist update).- Maintain organizational relationship with Management line.- Ensure effective resolution of enquiries.- Assistance in monitoring team's activity to ensure that production requirement are met- Promote quality of deliverables by motivating, coaching and developing team members.- Ensure cross training and rotation of duties occurs on a regular basis to increase operational efficiency and reduce operational risk.- Periodic review of process to refresh understanding of requirements and review for compliance.- Ensure all processes are documented in the manual and are maintained on an on-going basis.**KEY RESPONSIBILITIES****25% of Application Support**- Provide first line support to all local teams for **VBA **scripts running in **MS Access, Excel,** **Outlook**. Responsible to troubleshoot issues as they occur and implement fixes in real time.- Identify opportunities to enhance existing macros to improve efficiency and mitigate risks.- Take the lead to implement new automated solutions using **VBA, Python, SQL** etc.- To maintain the inventory of all **EUCs (End User Computing) macros and scripts**, and work with Operational Risk team to ensure all EUCs are aligned to comp any standards.**25% of Operational Support**- Support the Banking Services team in their daily activities:- Perform **OTC pricing** to integrate various data related to different asset classes used as underlying of **OTC Derivatives** and Structured Products.- Implementation of control to perform qualitative coherence check in order to ensure the proper data are contributed into Kondor+ and the positions of each client portfolio are properly valuate to compute the **NAV and/or the Collateral Margin**.- Perform ETD trade processing to integrate trade files from Clearing Brokers into a tool called Mega_ETL to send listed options transactions to accounting platform.- Perform CFD trade processing to integrate trade files from Prime Brokers into a tool called Mega_CFD to send CFD transactions to Kondor+ and accounting platform.- Inform the client support officer and client about any transaction in difference.- Provide EMIR Position reconciliation between the listed derivatives positions recognized by the client and the positions reported to DTCC by their Clearing Brokers.**20% of Relationship and Communication**- Maintain efficient communication channels with managers, coordinators and team members.- Timely resolution/escalation of inter-departmental and cross functional queries.- Ensure collaborative relationship across jurisdictional, functional and cultural boundaries when required for the daily operations.- Works closely with manager of department to achieve department and organization goals.**20% of Team Interaction**- Maintain standards of personal and professional behaviour.- Take responsibility for personal development and training- Coach team members as necessary on specific & identified tasks / activities to ensure team efficiency.- Develops others: Coaches for high performance / Builds future capabilities / Team development.- Adhere CACEIS' core standards.**10% of Participate in Change**- Lead initiatives in automation using **VBA, Python, SQL** etc.- Oversee any IT projects that will impact existing scripts.- Drives to Succeed: Results oriented / Client focused / Competitive.- Leads with integrity: Trusted / Share information / Accountability.- Shapes the future: Innovative and strategic / Change agent / Entrepreneurial.- Seek ways to enhance and improve proces
